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Scotty Wilson

Information Technology

Hoquiam, WA.

scottywilson@pm.me


Skills

Customer Support

97%

Remote Diagnostics

92%

IT Support Fundamentals

87%

Windows Server Management

73%

Active Directory Administration

75%

Skills ratings based on pluralsight.com / skilliq

Education

University of Phoenix
Jan 2021 - Jun 2022

Master Degree

University of Phoenix
Jul 2020

Bachelor of Science Degree

ITT Technical Institute
Mar 2011

Associate of Science Degree


Certifications

Juniper Appliance Workshop
SRX series Services Gateway
  • Advanced Security
  • Dynamic Services Platform Management
Shoretel Shoreware Director Workshop
System Administration
  • IP Phones Configuration
  • User Configuration
Advanced Networking Certification
University of Phoenix Undergraduate Certification
  • Foundations of network protocols, operating systems, architecture, design and management

Work Experience

Web Development / mufonwa.org
Jan 2021 - Current

Developed the website for the Washington State Chapter of the Mutual UFO Network.

Essential Duties:
  • Responsible for managing a high-performance hosting solution, site development and domain management.
  • Maintain all dynamic content including events, blog and videos.
  • Current Project Implementing a site store. Coming Soon!

Computer Repair / Self Employed
Jul 2018 - Current

Responsible for troubleshooting client desktops, laptops, local area networks, network devices and peripherals.

Essential Duties:
  • Provide high level desktop support for clients.
  • Remote diagnostics using a variety of tools including Join.me, GoTo Assist, Team Viewer, DameWare, and more.
  • Hardware diagnostics, repair and data recovery solutions.

Assistant Manager / Beachcomber Property Management
2016 - 2018

Point of contact to address client needs. Track email's, invoice's, purchase's and payments of client accounts. Meet furniture staging company to furnish empty properties. Maintenance and security of real estate properties in the Galveston, TX. area. Maintenance includes painting, some carpentry, roofing, minor plumbing, minor electrical, yard maintenance, concrete work, fence repair, and remodeling.


Tier 1 Tech Support Specialist / Lightspeed Systems
2015 - 2016

Responsible for independently identifying, analyzing and resolving technical problems with servers, workstations, and mobile devices running appliance-based Web Filter, SSL Proxy, Email Filter and advanced report generator.

Essential Duties:
  • Implementation of advanced SSL controls such as Trusted-Man-in-the-Middle, inline or explicit SSL inspection, WCCP (Cisco Devices) and proxy server installation/setup.
  • Support for educational institutions from across the U.S., U.K., and Australia.
  • Setup, maintenance, best practices, and troubleshooting of the Rocket Appliance (physical network device).
  • Support the hosted licensed features of the Rocket Appliance: Web Filter, SSL Proxy, Email Filtering, and Advanced Reporting.
  • Setup, implementation, troubleshooting of seamless authentication services such as single sign in, Directory Services (AD), GAFF, and customizable authentication including Captive Portal with RADIUS integration.
  • Setup and implementation of Google Application Controls including Google Search Reporting and YouTube Safety Mode.


Lead Systems Technician / Optimal Health Services
2012 - 2015

Responsible for all systems and equipment support including purchasing new equipment and services from vendors. Running diagnostics on enterprise servers and systems to identify, resolve, and mitigate potential risks. Onboarding new employees with mobile device training and HIPAA electronic safety orientation.

Essential Duties:
  • Provide high level technical support for end users covering all systems and equipment.
  • Coordinate with satellite offices and work with third-party vendors in scheduling, purchasing, implementing and deployment of new or replacement equipment.
  • Perform installations, maintenance and repair work on corporate equipment including physical and virtual servers, rack-mounted appliances, SAN, VSphere cluster, recovery and backup appliance provided by Unitrends, laptops, desktops, IP phones, tablet computers, smart phones, and printers.
  • Manage, create, enable, disable user accounts in Microsoft Exchange Server, Active Directory Users and Computers, Allscripts Homecare (Proprietary Medical Charting and Billing Software), Shoreware Director, Deyta, MaaS360 (Management Console for Remote Mobile Devices), Symantec Message Labs, Tiger Text Professional (HIPAA Compliant Instant Messaging Software).
  • Orient new employees in HIPAA compliance as it pertains to electronically protected health information and physical documents. Train all employees on the proper use of network systems and organization owned equipment.

Systems Support Technician / ITT Technical Institue/Educational Services Inc.
2009 - 2012

Responsible for troubleshooting, identifying and resolving technical issues for students, staff, and faculty. Keeping the student side base operating system image up to date with faculty curriculum changes. Diagnose, analyze, maintain all desktop computers and network devices.

Essential Duties:
  • Coordinated all efforts at the campus level to address and resolve technical hardware, network, and user account issues.
  • Provided first-response technical support to staff and faculty on the distribution of curriculum software updates, new desktop operating system images, and on the upgrade and maintenance of networking appliances and devices.
  • Managed a group of Information Technology Students working under federal grants as student workers. Existing mentor/student program ultimately evolved from students shadowing and observing to actively participating with problem resolution.

Game Tester / SONY Computer Entertainment America
2008 - 2009

Work in collaboration with programmers and developers of alpha and beta version games and pre-production version games in identifying and reporting bugs and glitches. Generate raw data reports and submit to development teams.

Essential Duties:
  • Ensure customer satisfaction in the overall gaming experience on the popular gaming console SONY PlayStation.
  • Apply product testing methodology using various, and proprietary, stress testing techniques on the SONY PlayStation console platform.
  • Observe faults (bugs and glitches), record and timestamp events, document specific steps taken to recreate faults, test fault reproduction, share results with other testers, submit findings in written reports.